ttb11 Privacy Policy

01 Who We Are

ttb11 is an online gaming and sports betting platform serving registered players primarily based in Malaysia. The platform operates under international gaming regulatory frameworks and is committed to handling personal data in accordance with recognised data protection standards.

For all privacy-related enquiries, the designated data protection contact at ttb11 can be reached at [email protected]. Please include "Privacy Request" in your subject line so that your enquiry is routed to the appropriate team.

02 Personal Data We Collect

ttb11 collects personal data in the following categories, depending on your interaction with the Platform:

ttb11 does not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming interventions, in which case such data is handled with heightened protection.

03 How We Use Your Personal Data

ttb11 uses personal data for the following purposes:

• Account management: To create, maintain, and administer your ttb11 account, including login authentication and account settings.
• Identity and age verification: To verify that you are at least 21 years of age and to conduct KYC checks as required by our regulatory obligations before processing withdrawals.
• Transaction processing: To process MYR deposits and withdrawals via your chosen payment methods — including Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — and to maintain accurate financial records.
• Service delivery: To provide access to the live casino, slots, and sportsbook products on the Platform, and to personalise your gaming experience where you have opted in to such features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities in accordance with our Terms & Conditions.
• Responsible gaming: To monitor play patterns for indicators of problem gambling and to communicate with players where our responsible gaming protocols require us to do so.
• Customer support: To respond to your enquiries and resolve disputes, complaints, and technical issues.
• Legal and regulatory compliance: To fulfil our obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and any applicable data protection laws.
• Service improvement: To analyse usage data in aggregate to improve Platform performance, user experience, and product offerings.
• Marketing communications: To send you promotional offers, bonus notifications, and platform news where you have provided explicit consent and have not subsequently withdrawn it.

04 Legal Basis for Processing

ttb11 processes personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with AML regulations, gaming licence conditions, and any regulatory reporting obligations applicable to ttb11's operating jurisdiction.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional personalisation features, which you may withdraw at any time by updating your account preferences or contacting our support team.

05 Data Sharing & Third Parties

ttb11 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers (including e-wallet operators and banking institutions) strictly to the extent necessary to process your transactions. These providers are bound by their own data protection policies and applicable financial regulations.
• Game providers: Technical identifiers (such as session tokens) may be shared with licensed game providers to facilitate your access to their game titles on the Platform. Game providers do not receive your full identity or financial data.
• Identity verification services: Identity data may be shared with licensed third-party KYC and age verification providers for the purpose of fulfilling our regulatory obligations.
• Regulatory and law enforcement authorities: We may disclose personal data to regulatory bodies, gaming authorities, or law enforcement agencies where required by law, court order, or legitimate regulatory enquiry. We will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Personal data may be disclosed to lawyers, auditors, and accountants in the context of obtaining professional advice, under strict confidentiality obligations.

All third parties with whom ttb11 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. ttb11 does not permit third parties to use your data for their own independent marketing purposes.

06 Cookies & Tracking Technologies

ttb11 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows:

• Essential cookies: Required for the Platform to function. These include session authentication tokens, load balancing cookies, and security cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences, such as language settings, last-visited game category, and UI configuration. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect aggregate, anonymised data about how players navigate and use the Platform. This data is used internally to identify usability issues and improve site performance. ttb11 does not share raw analytics data with third-party advertising networks.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the ttb11 Platform, including account login.

07 Data Retention

ttb11 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your active Account relationship with ttb11, plus a minimum of five (5) years following Account closure, to comply with AML regulatory obligations and to resolve any post-closure disputes.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, as required by applicable financial record-keeping regulations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Support correspondence: Retained for three (3) years from the date of last communication, unless the correspondence relates to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your Account plus three (3) years, to demonstrate compliance with consent obligations.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

08 Security Measures

ttb11 implements technical and organisational security measures commensurate with the risk and sensitivity of the personal data we process. These include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers;
• AES-256 encryption for personal and financial data stored in our databases;
• Role-based access controls — staff access to personal data is restricted to those with a legitimate operational need;
• Two-factor authentication requirements for internal administrative access to player data systems;
• Regular penetration testing and security audits conducted by independent third parties;
• Incident response procedures, including Player notification protocols, in the event of a data breach affecting your personal information.

Despite these measures, no online platform can guarantee absolute security. In the event of a security incident that is likely to result in a high risk to your rights and freedoms, ttb11 will notify you without undue delay and will provide guidance on steps you can take to protect yourself.

09 Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ttb11:

• Right of access: You may request confirmation of whether ttb11 holds personal data about you and, if so, a copy of that data.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Some data (such as your registered name or date of birth) can only be changed by contacting support and providing documentary evidence.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data, subject to legal retention obligations. We cannot delete data that we are legally required to retain.
• Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your personal data while a dispute or objection is being investigated.
• Right to data portability: Where processing is based on your consent or contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing at any time, and we will action such requests immediately. You may also object to other processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt. We may require identity verification before acting on your request.

10 Children's Privacy & Age Restriction

The ttb11 Platform is strictly intended for adults aged 21 and above. ttb11 does not knowingly collect personal data from individuals under the age of 21.

Where ttb11 discovers that personal data has been collected from a person under the minimum age requirement, that data will be deleted immediately, the associated Account will be permanently closed, and the matter will be handled in accordance with our age verification and responsible gaming procedures.

If you have reason to believe that a minor has registered on the ttb11 Platform, please notify us immediately at [email protected].

11 Changes to This Privacy Policy

ttb11 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ttb11 is protecting your personal data.

12 Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns about how ttb11 handles your personal data, please contact us using the details below. Our support team is available 24/7 and operates in GMT+8 Malaysian time.

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in the jurisdiction applicable to your matter.